Privacy Policy

1. Introduction & Statutory Framework

Mechaura International FZE LLC ("Mechaura", "we", "us", or "our"), based in Dubai, United Arab Emirates, respects the privacy of our industrial clients, procurement partners, website visitors, and vendors. We are committed to processing personal and commercial information transparently, lawfully, and securely in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and applicable international data protection principles.

This Privacy Policy explains the nature of personal information we collect, how it is stored and utilized, and the rights available to individuals interacting with our website, electronic catalogs, and quotation request forms.

2. Information We Collect

In our capacity as a business-to-business (B2B) industrial supply and trading enterprise, we collect information necessary to fulfill RFQs (Request for Quotations), process transactions, and provide technical support:

• Corporate & Contact Data: Name, professional title, corporate entity name, industrial sector, business email address, physical facility address, and telephone/WhatsApp contact details.
• Commercial Inquiry Data: Technical drawings, bill of quantities (BOQ), product SKU specifications, operational duty parameters, and purchase order records.
• Digital & Technical Data: IP address, browser type, device identifiers, referring URLs, access timestamps, and session duration captured automatically for diagnostic and analytics purposes.

3. Purpose & Legal Basis of Data Processing

We process collected data under legitimate commercial and contractual grounds:

• To generate formal quotations, proforma invoices, and material specification sheets.
• To facilitate warehousing, logistics dispatch, and delivery coordination across UAE and GCC destinations.
• To maintain accurate corporate accounting, tax documentation (UAE VAT compliance), and export regulatory records.
• To respond to customer service inquiries, technical consulting requests, and warranty claims.
• To improve our digital platform performance and protect our digital assets from malicious cybersecurity threats.

4. Disclosure of Information & Third Parties

Mechaura International strictly upholds confidentiality. We do not sell, rent, or trade client data to marketing aggregators. Information may only be disclosed under the following circumstances:

• Authorized Logistics Partners: Freight forwarding carriers, customs clearance agents, and direct delivery couriers solely to execute delivery obligations.
• Financial & Professional Advisors: Licensed UAE banks, auditors, and legal counsel under strict professional non-disclosure agreements.
• Legal & Regulatory Authorities: Competent UAE government entities, customs departments, or courts when legally compelled by statutory mandate.

5. Data Security & Storage

We implement robust technical and organizational measures to safeguard your information against unauthorized access, alteration, destruction, or disclosure. Our servers employ end-to-end SSL/TLS encryption, secure database architectures, firewall filtering, and restricted administrative role-based access.

Data is retained only as long as necessary to satisfy contractual obligations, warranty periods, and mandatory UAE statutory record-retention requirements (typically 5 years for commercial financial records).

6. Cookies & Analytical Technologies

Our website utilizes essential and performance cookies to optimize site navigation, measure traffic patterns, and ensure responsive display across devices. You can configure your browser settings to decline non-essential cookies; however, certain interactive quotation functions may experience reduced capability.

7. Your Rights Under UAE Data Protection Law

Subject to statutory conditions, you possess the right to:

• Request access to copies of your personal data maintained by Mechaura International.
• Request correction of inaccurate, outdated, or incomplete corporate records.
• Request restriction of data processing or withdrawal of consent for non-essential communications.
• Request erasure of personal records where retention is no longer justified by contractual or regulatory requirements.

8. Privacy Compliance Contact

To exercise your statutory data rights or submit inquiries regarding our privacy compliance practices, please contact our data administration desk: